Genie Keypad Programming: Step-by-Step Guide on How to Program Your Genie Keypad

In this how-to guide, you’ll learn the straightforward process of programming your Genie garage door opener keypad for seamless and secure access to your garage.

Key takeaways:

  • Identify your Genie Keypad Model: Look for the model number to determine specific programming steps.
  • Tools Required for Programming: Keypad, ‘Learn’ button, ladder, existing opener remote, screwdriver, pen.
  • Step-by-Step Programming: Find ‘Learn’ button, enter PIN on keypad, wait for confirmation, test.
  • Troubleshooting Common Issues: Batteries, reset button, incorrect PIN, antenna, interference, worn-out keypad, clearing memory.
  • Contact Genie Customer Support: Phone: 1-800-354-3643, Monday-Friday 9AM-8PM EST, Saturday 10AM-6PM EST.

Identifying Your Genie Keypad Model

Before programming your Genie keypad, it’s crucial to know which model you own since instructions can vary.

Look for a model number on the back of the keypad or inside the battery compartment.

Common models include the GK-R, GWKP, and the newer Wireless Keypad with Intellicode (model GWKIC).

The model number will determine the specific programming steps you need to follow.

Additionally, newer models often have features such as multiple code memory and temporary PINs for guests, which are not available in older models.

Refer to your user manual for detailed identification if the model number isn’t visible, or check the Genie website for images that might help you match your keypad to the correct model.

Tools Required for Programming Genie Keypads

The beauty of programming a Genie keypad lies in its simplicity; the process requires minimal tools. All you need is:

  • The keypad itself, freshly installed or ready for reprogramming.
  • The ‘Learn’ button, located on the garage door opener motor unit; this facilitates syncing between the keypad and the opener.
  • A ladder to safely reach the ‘Learn’ button if it’s not within arm’s reach.
  • The existing opener remote control if you’re programming using the duplication method.
  • A small screwdriver or a similar tool to press the ‘Learn’ button, although this is often manageable with just your finger.
  • Lastly, a piece of paper and a pen might come in handy to jot down the new PIN code before entering it into the keypad.

Ensure you have these items within reach before starting to streamline the programming process.

Step-by-Step Programming: Genie Garage Door Opener Keypads

Begin by locating the ‘Learn’ button on your Genie garage door opener; this button is generally found on the back or bottom of the unit and may require you to remove a light cover to access. Press and release this ‘Learn’ button, after which the LED indicator will start to blink, indicating it’s in programming mode.

Immediately proceed to your Genie keypad. Enter the desired personal identification number (PIN)—a series of three to eight numbers. After inputting your PIN, press the ‘Enter’ button. On some models, you may need to press the ‘Up/Down’ arrow instead.

Wait for the main unit’s lights to flash or for two blinks of the LED indicator as a confirmation of successful programming. Depending on the model, you might also hear two clicks indicating that the programming was successful.

Test the keypad by entering your new PIN, and then press the ‘Enter’ or ‘Up/Down’ arrow button to ensure the garage door responds correctly.

Note that if the programming was unsuccessful, the lights or LED may flash several times or give an extended blink to indicate an error. If this occurs, repeat the steps ensuring exact timing and correct entry of the PIN.

Remember to keep your PIN secure and to reprogram the keypad if you suspect the code has been compromised. Regularly changing your PIN can enhance security.

Troubleshooting Common Issues: Genie Keypads

If your Genie keypad isn’t functioning properly after programming, consider the following common issues and their solutions:

1. Keypad Doesn’t Light Up: Verify that the batteries are inserted correctly; replace them if necessary. Battery corrosion can also hinder connection; clean the terminals if you notice any build-up.

2. Keypad Not Responding: Reset the keypad. Remove the battery cover and locate the reset button. Press and hold it until the LED light stops blinking. Then reprogram the keypad following the original instructions.

3. Incorrect PIN Entries: If the keypad is locked due to multiple incorrect PIN entries, wait for the lockout period to expire (usually 30 seconds) before re-entering the correct PIN.

4. Obstructed Antenna: Ensure the antenna on the garage door opener unit is hanging down to receive the signal optimally.

5. Interference: Radio interference from nearby electronic devices can affect signal strength. Try to eliminate potential sources of interference.

6. Worn-Out Keypad: If the keypad is old and keys are hard to press, it might be time to replace it. Worn out keys can prevent successful programming and operation.

7. Clearing Memory: If the keypad was previously programmed, clear the old codes before reprogramming. This is done by pressing and holding the program button on the opener until the LED indicator turns off.

For ongoing issues not solved by these steps, consulting the user manual can provide model-specific troubleshooting advice. Contacting Genie customer support is also recommended for professional assistance.

Contact Information for Genie Customer Support

For personalized assistance, Genie’s customer support team is at your service. You can reach them via phone at 1-800-354-3643.

They are available Monday through Friday from 9:00 AM to 8:00 PM (EST), and on Saturday from 10:00 AM to 6:00 PM (EST).

Email support is also an option through the contact form on the Genie website.

Additionally, their website hosts a range of resources, including manuals, FAQs, and instructional videos, providing 24/7 access to information for troubleshooting and programming your keypad.


How do I change the pin on my Genie keypad?

To change the pin on your Genie keypad, press and hold PROG+6+Up/Down, then key in 3+5+7+PROG, followed by your new PIN+PROG, and finally, press the Learn Code button on your garage door motor.

What are the steps involved in reprogramming a Genie keypad?

The steps involved in reprogramming a Genie garage door keypad are resetting the system by pressing PROG and 8 buttons, releasing and pressing PROG, entering a new PIN and clicking PROG again.

How often should the pin on a Genie keypad be changed for optimal security?

For optimal security, the pin on a Genie keypad should be changed every three months.

Can the same pin be reused in a Genie keypad after it was previously cleared?

Yes, the same pin can be reused in a Genie keypad after it was previously cleared.